911 Call Taker – Life-Saving Frontline Operator

Regional 911 Intake Solutions; Lyman (UT); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Lyman, UT to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening and typing skills and clear verbal communication. Training and certification are required to provide pre-arrival instructions and support to distressed callers.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Lyman, UT to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening and typing skills and clear verbal communication. Training and certification are required to provide pre-arrival instructions and support to distressed callers.