911 Call Taker – Emergency Communications (Willard, UT)

Regional 911 Intake Solutions; Willard (UT); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Willard, Utah seeks dedicated 911 Call Takers who speak with callers reporting emergencies, gather essential details, and coordinate with responders. You will ask focused questions, confirm locations, and document information for dispatch teams.

Call-taker roles may be part of a broader communications center team, with training and certification required before performing pre-arrival instructions and using authorized dispatch software. Rotating shifts may apply.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension is essential.
• Accurate typing and clear verbal communication are important.
• Ability to follow structured procedures during calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or recognized equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Willard, Utah seeks dedicated 911 Call Takers who speak with callers reporting emergencies, gather essential details, and coordinate with responders. You will ask focused questions, confirm locations, and document information for dispatch teams.

Call-taker roles may be part of a broader communications center team, with training and certification required before performing pre-arrival instructions and using authorized dispatch software. Rotating shifts may apply.