Emergency 911 Call Taker: Start Your Public-Safety Career

Regional 911 Intake Solutions; Layton (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Layton, Utah, seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Responsibilities include answering lines, using approved questions, following procedures, and maintaining caller privacy. Strong listening, typing accuracy, clear verbal communication, and the ability to work in rotating shifts are important.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help, some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Layton, Utah, seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Responsibilities include answering lines, using approved questions, following procedures, and maintaining caller privacy. Strong listening, typing accuracy, clear verbal communication, and the ability to work in rotating shifts are important.