Emergency 911 Call Taker — Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Tridell (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Tridell, UT seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document essential information for responders. Role may involve rotating shifts and compliance with agency procedures.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience preferred.
• Ability to follow structured procedures and listen carefully.
• Strong typing and clear verbal communication needed.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to assess urgency.
• Enter data into dispatch software accurately.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Protect caller privacy and sensitive information.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions in Tridell, UT seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document essential information for responders. Role may involve rotating shifts and compliance with agency procedures.