Emergency 911 Call Taker - Be the Calm in Crisis

Regional 911 Intake Solutions; Beaver (UT); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Beaver, UT seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines. You will verify locations, document information, and coordinate with dispatch teams to support rapid response.

The role requires good listening, accurate typing, and clear verbal communication. Training, certifications, and adherence to privacy standards are essential for success.

Qualifications

• Requires strong listening skills and accurate typing.
• Clear verbal communication with callers.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.
• Maintain caller privacy and confidentiality.
• Operate headset, keyboard, and computer displays during shifts.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Beaver, UT seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines. You will verify locations, document information, and coordinate with dispatch teams to support rapid response.

The role requires good listening, accurate typing, and clear verbal communication. Training, certifications, and adherence to privacy standards are essential for success.