911 Call Taker - Emergency Communications (24/7 Shifts)

Regional 911 Intake Solutions; Charleston (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks skilled 911 Call Takers to handle emergency and non-emergency lines, verify locations, and record details in dispatch systems. You will follow scripted questions, relay information promptly, and assist callers with essential pre-arrival guidance according to training.

Strong listening and typing skills are essential. Candidates should have a high school diploma or equivalent and the ability to work in a fast-paced, shift-based environment.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Structured procedures compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks skilled 911 Call Takers to handle emergency and non-emergency lines, verify locations, and record details in dispatch systems. You will follow scripted questions, relay information promptly, and assist callers with essential pre-arrival guidance according to training.

Strong listening and typing skills are essential. Candidates should have a high school diploma or equivalent and the ability to work in a fast-paced, shift-based environment.