Emergency 911 Call Taker - 24/7 Public Safety Role

Regional 911 Intake Solutions; Monticello (NM); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Monticello, NM seeks qualified 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and document details for dispatch coordination.

Applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and shift work including nights or weekends may apply.

Qualifications

• High school diploma or equivalent.
• Strong listening and accurate typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Monticello, NM seeks qualified 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and document details for dispatch coordination.

Applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and shift work including nights or weekends may apply.