Emergency 911 Call Taker - 24/7 Public Safety Role

Regional 911 Intake Solutions; Holden (UT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Holden, UT seeks dedicated 911 Call Takers. You will handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. Training will cover approved questioning and pre-arrival instructions.

Applicants should have a high school diploma or GED and strong listening, typing, and communication skills. Roles may require shift work and compliance with agency benchmarks.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication essential.
• Ability to follow structured procedures and document details accurately.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and type of incident.
• Enter information into call-processing or dispatch software.
• Relay incident details promptly to dispatch functions.
• Provide pre-arrival instructions only within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Holden, UT seeks dedicated 911 Call Takers. You will handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. Training will cover approved questioning and pre-arrival instructions.

Applicants should have a high school diploma or GED and strong listening, typing, and communication skills. Roles may require shift work and compliance with agency benchmarks.