Emergency 911 Call Taker — 24/7 Shifts & Training

Regional 911 Intake Solutions; Ferron (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Ferron, UT is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations and contact details, and input data into dispatch systems. Roles may involve rotating shifts and adherence to structured procedures during training and certification.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is a plus, with strong listening, typing, and communication skills essential for success.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may help.
• Strong listening comprehension and ability to follow procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Ferron, UT is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations and contact details, and input data into dispatch systems. Roles may involve rotating shifts and adherence to structured procedures during training and certification.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is a plus, with strong listening, typing, and communication skills essential for success.