911 Call Taker — 24/7 Emergency Communications

Regional 911 Intake Solutions; Dwale (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Dwale, KY to handle emergency and nonemergency calls, verify locations, and document incident details. You will use approved questions and software, relay information to dispatch, and assist callers with essential instructions within training.

Successful candidates typically have strong listening and typing skills, good verbal communication, and the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience preferred.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Dwale, KY to handle emergency and nonemergency calls, verify locations, and document incident details. You will use approved questions and software, relay information to dispatch, and assist callers with essential instructions within training.

Successful candidates typically have strong listening and typing skills, good verbal communication, and the ability to follow structured procedures. Training and certifications are required.