Emergency Call Taker and Dispatcher (24/7)

Regional 911 Intake Solutions; Isom (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Isom, KY seeks an 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details in dispatch software. Training and certifications determine pre-arrival instructions and call handling scope.

Strong listening and typing skills are essential, with background in customer service or public safety beneficial. Shifts may vary; candidates should be prepared for rotating hours.

Qualifications

• High school diploma or equivalent.
• Customer service, telephone support or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Isom, KY seeks an 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details in dispatch software. Training and certifications determine pre-arrival instructions and call handling scope.

Strong listening and typing skills are essential, with background in customer service or public safety beneficial. Shifts may vary; candidates should be prepared for rotating hours.