Emergency Communications Specialist (911) - 24/7 Shifts

Regional 911 Intake Solutions; Marion (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Marion, KY seeks dedicated 911 Call Taker to reassure callers and collect critical information. You will answer emergency and nonemergency lines, verify location and callbacks, and follow scripted questions to determine urgency.

You will enter details into dispatch software, relay information to the appropriate units, and provide pre-arrival instructions within training. Strong listening, typing, and calm communication are essential; some shifts may include

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Marion, KY seeks dedicated 911 Call Taker to reassure callers and collect critical information. You will answer emergency and nonemergency lines, verify location and callbacks, and follow scripted questions to determine urgency.

You will enter details into dispatch software, relay information to the appropriate units, and provide pre-arrival instructions within training. Strong listening, typing, and calm communication are essential; some shifts may include