911 Call Taker – Emergency Communicator (Versailles, KY)

Regional 911 Intake Solutions; Keene (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Versailles, KY is seeking 911 Call Takers to be the first point of contact for someone reporting an emergency. You will ask focused questions, confirm outcomes, and document information for responders.

This role may require rotating shifts, including nights and weekends, with access to call-processing systems and certification training. Candidates with strong listening, typing accuracy, and clear verbal communication will thrive in a fast-paced public-safety

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and the ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Versailles, KY is seeking 911 Call Takers to be the first point of contact for someone reporting an emergency. You will ask focused questions, confirm outcomes, and document information for responders.

This role may require rotating shifts, including nights and weekends, with access to call-processing systems and certification training. Candidates with strong listening, typing accuracy, and clear verbal communication will thrive in a fast-paced public-safety