911 Call Taker – Critical Emergency Communications

Regional 911 Intake Solutions; Eastwood (KY); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training programs

Job summary

Regional 911 Intake Solutions in Eastwood, KY is seeking 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and collect caller information for dispatch coordination.

Applicants typically need a high school diploma; prior customer service helps. Training and certifications may be required, with shifting schedules that may include nights and weekends.

Qualifications

• Requires a high school diploma or equivalent.
• Experience in customer service can be helpful.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Active listening

Typing

Clear verbal communication

Structured procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Eastwood, KY is seeking 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and collect caller information for dispatch coordination.

Applicants typically need a high school diploma; prior customer service helps. Training and certifications may be required, with shifting schedules that may include nights and weekends.