Licensed Practice Manager: Lead Optical Team On-Site

Hopkinton Eye Associates; Hopkinton (MA); On-site; USD 59,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &L

HSA/FSA

PTO

Paid holidays

Job summary

AEG is seeking a Licensed Practice Manager to lead daily operations, enhance patient flow, and drive high performance in a fast-paced eye care setting. You will coach staff, align with provider needs, and guide systems adoption to improve service delivery.

The role emphasizes accountability, development of team members, and strong communication to deliver exceptional patient experiences and business results. On-site leadership and a strategic mindset are essential.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment required.
• High school diploma or equivalent.
• State Licensure
• Optical dispensing experience
• Business, hospitality, healthcare, optical, or management education preferred; equivalent experience may be considered.
• Optical technical knowledge or comparable healthcare, retail, or service leadership experience required.
• Demonstrated ability to lead, coach, develop, and hold team members accountable.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.

Skills

Leadership experience

Communication

Coaching

Team development

Education

High school diploma or equivalent

Tools

Practice management software

Reporting tools

AI-enabled tools

Job description

AEG is seeking a Licensed Practice Manager to lead daily operations, enhance patient flow, and drive high performance in a fast-paced eye care setting. You will coach staff, align with provider needs, and guide systems adoption to improve service delivery.

The role emphasizes accountability, development of team members, and strong communication to deliver exceptional patient experiences and business results. On-site leadership and a strategic mindset are essential.