Eye Care Practice Leader & Team Coach

joinaegvision; Providence (RI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &.

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG seeks a Licensed Practice Manager to lead a dynamic optical practice, delivering exceptional patient care and driving meaningful business results. You will cultivate a high-performing team, align clinical service with provider needs, and ensure smooth daily operations in a fast-paced environment.

You will coach and develop staff, manage patient flow, implement system updates, and collaborate with Optometrist and district leadership to optimize service delivery and growth opportunities.

Qualifications

• 3+ years of leadership experience in optical, healthcare, retail, hospitality, or comparable service environment.
• High school diploma or equivalent.
• State Licensure.
• Optical dispensing experience.
• Optical technical knowledge or comparable healthcare, retail, or service leadership experience.
• Optician certification preferred.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled tools as they are introduced into the practice environment.
• Ensure operational accuracy across systems, patient transactions, benefit-related workflows, documentation, orders, reporting, communication, and service follow-through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Performs other duties as needed and as assigned by field leader.

Skills

Leadership experience

Optical dispensing experience

Optical technical knowledge

Strong communication/ coaching

Optician certification preferred

Education

High school diploma or equivalent

State Licensure

Job description

AEG seeks a Licensed Practice Manager to lead a dynamic optical practice, delivering exceptional patient care and driving meaningful business results. You will cultivate a high-performing team, align clinical service with provider needs, and ensure smooth daily operations in a fast-paced environment.

You will coach and develop staff, manage patient flow, implement system updates, and collaborate with Optometrist and district leadership to optimize service delivery and growth opportunities.