On-Site Practice Leader: Patient Care & Team Growth

AEG Vision; Washington (District of Columbia); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG Vision seeks a Practice Manager to lead on-site operations, inspire and develop the team, and deliver exceptional patient care with measurable business results. You will drive patient flow, coach staff, and ensure service standards while partnering with Optometrists and district leadership to align clinical service and growth initiatives.

You will oversee daily priorities, adapt to evolving systems, and promote accountability and compassion in a fast-paced eye care environment.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Eyecare or optical practice leadership experience preferred.
• Optical technical knowledge or comparable healthcare, retail, or service leadership experience required.
• Demonstrated ability to lead, coach, develop, and hold team members accountable.
• Ability to analyze reports, trends, business gaps, patient feedback, and performance data.
• Ability to learn software quickly and support team adoption of current and future practice technology.
• Ability to partner effectively with Optometrists, District Managers, practice staff, and support teams.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled technology within the practice.
• Ensure operational accuracy across systems, patient transactions, benefit-related workflows, documentation, orders, reporting, communication, and service follow-through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Performs other duties as needed and as assigned by field leader.

Skills

Leadership

Communication

Coaching

Team management

Operations management

Education

High school diploma

Tools

Practice management software

Reporting tools

AI-enabled tools

Job description

AEG Vision seeks a Practice Manager to lead on-site operations, inspire and develop the team, and deliver exceptional patient care with measurable business results. You will drive patient flow, coach staff, and ensure service standards while partnering with Optometrists and district leadership to align clinical service and growth initiatives.

You will oversee daily priorities, adapt to evolving systems, and promote accountability and compassion in a fast-paced eye care environment.