Eye Care Practice Manager: Lead Team & Patient Experience

Eyetique-Wexford; Wexford (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &;

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG is seeking an experienced Practice Manager to lead an optical/healthcare practice on-site in a fast‑paced environment. You will drive patient flow, coaching, and performance while aligning staff with patient care standards and provider needs.

You’ll partner with the Optometrist and District leadership to ensure service quality, operational efficiency, and practice growth, while supporting new hires and ongoing training. This role is full-time and on-site.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Eyecare or optical practice leadership experience preferred.
• Strong communication, coaching, observation, and follow‑up skills.
• Ability to analyze reports, trends, business gaps, patient feedback, and performance data.
• Ability to connect business results to team behaviors, patient care, and operational execution.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on‑site floor leader by supporting team alignment, patient needs, service recovery, and real‑time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice‑level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow‑up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI‑enabled tools as they are introduced into the practice environment.
• Ensure operational accuracy across systems, patient transactions, benefit‑related workflows, documentation, orders, reporting, communication, and service follow‑through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Performs other duties as needed and as assigned by field leader.

Skills

Leadership experience

Team development

Communication skills

Coaching

Operational leadership

Analytical thinking

Education

High school diploma or equivalent

Job description

AEG is seeking an experienced Practice Manager to lead an optical/healthcare practice on-site in a fast‑paced environment. You will drive patient flow, coaching, and performance while aligning staff with patient care standards and provider needs.

You’ll partner with the Optometrist and District leadership to ensure service quality, operational efficiency, and practice growth, while supporting new hires and ongoing training. This role is full-time and on-site.