Licensed Optician: Frame & Lens Specialist

Visionworks of America; Pembroke (MA); On-site; USD 37,000 - 56,000; Full time

Job summary

Visionworks of America is hiring an optical associate in Pembroke, MA to assist customers with frame and lens selection, interpret prescriptions, and dispense frames and accessories. You will apply the SERVE process, explain insurance benefits, and coordinate with the lab and optometrist to ensure accuracy.

The role requires state licensure for ophthalmic dispensing, strong communication, and a customer-focused approach.

Qualifications

• Strong communication skills and the desire to work with the public.
• Ability to work independently and as part of a team.
• Explain optical products, services and prescriptions clearly.
• Maintain HIPAA compliance and privacy policies.

Responsibilities

• Assist customers in frame and lens selection while maintaining social distancing.
• Provide accurate information on frames, lenses and services.
• Explain insurance benefits and any charges not covered by third-party plans.
• Utilize SERVE process to identify needs and recommend lens options.
• Communicate with Lab and Optometrist to ensure prescription accuracy.
• Fit and dispense frames and accessories with precise measurements.
• Maintain a clean, organized dispensing area and accurate pricing.
• Adhere to state licensure requirements and onsite training as needed.

Skills

Customer service

Communication skills

Teamwork

Detail oriented

Privacy compliance

Education

High School Diploma or Equivalent

Job description

Visionworks of America is hiring an optical associate in Pembroke, MA to assist customers with frame and lens selection, interpret prescriptions, and dispense frames and accessories. You will apply the SERVE process, explain insurance benefits, and coordinate with the lab and optometrist to ensure accuracy.

The role requires state licensure for ophthalmic dispensing, strong communication, and a customer-focused approach.