Licensed Optician — Frame & Lens Expert

Visionworks; Hanover (MA); On-site; USD 37,000 - 56,000; Full time

Job summary

Visionworks is hiring for a full-time position in Massachusetts to assist customers with frame and lens selection, measure and dispense frames, and interpret prescriptions to recommend optical products and services.

Responsibilities include ensuring privacy and safety, communicating with labs and optometrists, and providing accurate pricing and insurance guidance. The role emphasizes customer service, teamwork, and adherence to company policies, with ongoing training and development.

Qualifications

• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Ability to interpret prescriptions and explain optical products and services.
• Strong understanding of privacy and HIPAA requirements.
• Comfort with accurate pricing and customer service processes.

Responsibilities

• Assist customers with frame and lens selection and ensure proper fit.
• Provide accurate product information including lens options and insurance details.
• Communicate with labs/optometrists to confirm prescriptions.
• Maintain dispensing area cleanliness and adhere to safety protocols.
• Support team and apprentices, and participate in training as required.

Skills

Customer service

Communication skills

Teamwork

HIPAA compliance

Basic computer literacy

Education

High School Diploma or Equivalent

Job description

Visionworks is hiring for a full-time position in Massachusetts to assist customers with frame and lens selection, measure and dispense frames, and interpret prescriptions to recommend optical products and services.

Responsibilities include ensuring privacy and safety, communicating with labs and optometrists, and providing accurate pricing and insurance guidance. The role emphasizes customer service, teamwork, and adherence to company policies, with ongoing training and development.