Licensed Optical Supervisor — Lead Eyewear Team

Warby Parker; Richmond (VA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health, vision & dental insurance

401(k) retirement plan

Paid time off

Job summary

Warby Parker is seeking an Optical Supervisor to lead our in-house optical team in Richmond. You will coach opticians and retail staff, open and close the store, and uphold Warby Parker standards to create memorable customer experiences.

The ideal candidate has 2+ years as a licensed dispensing optician (ABO-certified where required) and strong communication skills. You’ll foster a positive, fast-paced environment while ensuring flawless eyewear fitting and service.

Qualifications

• Licensed dispensing optician license required for relevant state.
• ABO certification preferred for non-licensing states.
• 2+ years of experience including supervisory responsibilities.

Responsibilities

• Take and record measurements, fit eyewear, ensuring accuracy.
• Explain prescription terminology and product options to customers.
• Lead and mentor the Optical team and manage store operations.
• Open and close the store as keyholder; uphold procedures.
• Maintain inventory databases and general store systems.
• Deliver high-quality customer service on the floor.

Skills

Licensed dispensing optician

ABO-certified optician

Customer service orientation

Leadership / supervision

Job description

Warby Parker is seeking an Optical Supervisor to lead our in-house optical team in Richmond. You will coach opticians and retail staff, open and close the store, and uphold Warby Parker standards to create memorable customer experiences.

The ideal candidate has 2+ years as a licensed dispensing optician (ABO-certified where required) and strong communication skills. You’ll foster a positive, fast-paced environment while ensuring flawless eyewear fitting and service.