Licensed Customer Service Representative (2-20, 20-44)

A Hiring Company; United States; Remote; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

A Hiring Company is seeking a Licensed Customer Service Representative for a fully remote role serving Florida policyholders. You will manage high-volume calls and emails, providing accurate guidance on homeowners, flood, and auto coverage from your home office.

With an active Florida 20-44 or 220 license and at least 2 years in a Florida multi-carrier independent agency, you’ll thrive in a fast-paced, virtual environment while staying connected to the team.

Qualifikationen

• Active Florida license (20-44 or 220) required.
• Minimum of 2 years in a multi-carrier independent Florida agency.
• Dedicated home office with high-speed internet and VOIP familiarity.

Aufgaben

• Handle inbound and outbound calls and emails for Homeowners, Flood, and Auto policies with professional clarity.
• Educate clients on coverage limits and Florida insurance specifics.
• Update client files and agency management system in real time.
• Collaborate with the team using digital tools to maintain reliability.

Kenntnisse

Remote communication

VOIP familiarity

Self-management

Ausbildung

Florida Insurance License (20-44 or 220)

Tools

Agency management software

Jobbeschreibung

Licensed Customer Service Representative (2-20, 20-44)

Summary: Are you a Florida insurance professional who excels in a virtual environment? We are looking for a high-performing, 100% remote Customer Service Representative who doesn't need a physical office to deliver five-star service. If you have the technical expertise to navigate the Florida market and self-discipline to thrive independently while staying connected to a team, this is the role for you.

What You'll Do:

This position is fully remote, offering you the flexibility to work from your home office while supporting our Florida-based clientele. You will be the primary point of contact for inbound and outbound calls, serving as a trusted advisor for our policyholders.

Key Areas of Responsibility:

• Virtual Client Support: Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity.
• Quality Standards: Consistently delivers thorough, accurate, and error-free work, ensuring every client interaction and policy update meets our agency's rigorous standards.
• Policy Education: Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape.
• Accountability: Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real-time.
• Team Collaboration: Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support.

Professional Credentials Needed to be Successful in This Role:

• Licensing: Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
• Experience: Minimum of 2 years of experience in a multi-carrier independent agency in Florida.
• Remote Readiness: You must have a dedicated, quiet home office space with high-speed internet. You are tech-savvy and comfortable using VOIP phone systems and cloud-based agency management softwar