Customer Service Representative

Towson; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

A reputable insurance agency is seeking a Customer Service Representative to provide post-sales support for insurance clients. This remote role focuses on managing policies, handling inquiries, and collaborating with the agency team to deliver exceptional client service. The ideal candidate will have strong communication skills, attention to detail, and at least 2 years of experience in an independent agency. An active 220 Florida Insurance License is necessary for this position.

Qualifications

• 2+ years of experience in an independent agency.
• Active 220 Florida Insurance License required.
• Detail-oriented with strong organizational capabilities.

Responsibilities

• Provide post‑sales support and handle service‑related inquiries.
• Manage policies, including renewals and cancellations.
• If licensed, bind new coverages and assist with policy changes.

Skills

Strong communication skills

Attention to detail

Multitasking abilities

Job description

ABOUT THE ROLE

Our client is seeking a Customer Service Representative (CSR) to provide post‑sales and service support for existing insurance clients. This position is remote within Florida. The ideal candidate will have strong communication skills, attention to detail, and a passion for delivering exceptional client service.

DUTIES & RESPONSIBILITIES

• Provide post‑sales support and handle service‑related inquiries for existing customers.
• Manage policies, including renewals and cancellations.
• If licensed, bind new coverages and assist with policy changes.
• Perform administrative duties such as scanning, filing, and maintaining records.
• Collaborate with the agency team to ensure timely and accurate client service.

QUALIFICATIONS & EXPERIENCE

• 2+ years of experience in an independent agency
• Active 220 Florida Insurance License
• Detail‑oriented with strong organizational and multitasking abilities.