Licensed Customer Service Representative (2-20, 20-44)

Topline Insurance; Florida; Remote; USD 40,000 - 55,000; Full time

Job summary

TopLine Insurance Florida is hiring a Licensed Customer Service Representative for a fully remote role serving Florida-based clientele. You will handle inbound and outbound calls, provide policy guidance, and uphold our high service standards from a home office setup.

Ideal candidates hold an active Florida 20-44 or 220 license, have 2+ years in a Florida multi-carrier independent agency, and are proficient with VOIP and cloud-based agency management software.

Qualifications

• Active Florida 20-44 (Personal Lines) or 220 (General Lines) license is required.
• Minimum of 2 years of experience in a multi-carrier independent agency in Florida.
• Dedicated, quiet home office space with high-speed internet; tech-savvy; comfortable with VOIP phone systems and cloud-based agency management software.

Responsibilities

• Serve as the primary contact for inbound and outbound calls for Homeowners, Flood, and Auto policies.
• Maintain high-quality, accurate client communications and policy updates.
• Educate clients on coverage limits and Florida insurance landscape.
• Keep client files and agency management systems updated in real-time.
• Collaborate with team via digital tools to ensure reliable service.

Skills

VOIP systems

Cloud-based AMS

Remote work readiness

Florida insurance license

Tools

VOIP

Agency management software

Job description

Licensed Customer Service Representative (2-20, 20-44)

Topline Insurance Florida, Other / Non-US, United States

About this position

Licensed Customer Service Representative (2-20, 20-44)

Summary: Are you a Florida insurance professional who excels in a virtual environment? We are looking for a high-performing, 100% remote Customer Service Representative who doesn't need a physical office to deliver five-star service. If you have the technical expertise to navigate the Florida market and self-discipline to thrive independently while staying connected to a team, this is the role for you.

What You'll Do: This position is fully remote, offering you the flexibility to work from your home office while supporting our Florida-based clientele. You will be the primary point of contact for inbound and outbound calls, serving as a trusted advisor for our policyholders.

Key Areas of Responsibility:

• Virtual Client Support: Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity.
• Quality Standards: Consistently delivers thorough, accurate, and error-free work, ensuring every client interaction and policy update meets our agency's rigorous standards.
• Policy Education: Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape.
• Accountability: Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real-time.
• Team Collaboration: Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support.

Professional Credentials Needed to be Successful in This Role:

• Licensing: Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
• Experience: Minimum of 2 years of experience in a multi-carrier independent agency in Florida.
• Remote Readiness: You must have a dedicated, quiet home office space with high-speed internet. You are tech-savvy and comfortable using VOIP phone systems and cloud-based agency management softwar