Licensed Customer Service Representative (2-20, 20-44)

Topline Insurance; Florida; Remote; USD 21,000 - 30,000; Full time

Job summary

TopLine Insurance Company is seeking a licensed Customer Service Representative for a fully remote role serving Florida policyholders. You will be the primary contact for inbound and outbound calls, delivering five-star service in a virtual environment.

You should have a Florida-20-44 or 220 license, at least two years of independent Florida agency experience, and a home office setup with VOIP and cloud-based agency management software. This position is 100% remote.

Qualifications

• Minimum of 2 years of experience in a multi-carrier independent agency in Florida.
• Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
• Dedicated quiet home office with high-speed internet and VOIP/cloud-based agency management software familiarity.

Responsibilities

• Handle inbound and outbound calls as primary contact for Florida clientele.
• Provide homeowners, flood, and auto policy information and guidance.
• Maintain accurate client files and update agency management systems in real time.
• Deliver thorough, error-free communications and policy updates.
• Collaborate with the agency team via digital tools to ensure reliable service.

Skills

2+ years Florida independent agency

Remote work readiness

Education

Florida 20-44 (Personal Lines) or 220 (General Lines) license

Job description

Position:Licensed Customer Service Representative (2-20, 20-44)

Location: Florida

Job Id:137

# of Openings:0

Summary: Are you a Florida insurance professional who excels in a virtual environment? We are looking for a high-performing, 100% remote Customer Service Representative who doesn't need a physical office to deliver five-star service.

If you have the technical expertise to navigate the Florida market and self-discipline to thrive independently while staying connected to a team, this is the role for you.

What You’ll Do:

This position is fully remote, offering you the flexibility to work from your home office while supporting our Florida-based clientele. You will be the primary point of contact for inbound and outbound calls, serving as a trusted advisor for our policyholders.

Key Areas of Responsibility:

• Virtual Client Support: Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity.
• Quality Standards: Consistently delivers thorough, accurate, and error-free work, ensuring every client interaction and policy update meets our agency’s rigorous standards.
• Policy Education: Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape.
• Accountability: Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real-time.
• Team Collaboration: Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support.

Professional Credentials Needed to be Successful in This Role:

• Licensing: Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
• Experience: Minimum of 2 years of experience in a multi-carrier independent agency in Florida.
• Remote Readiness: You must have a dedicated, quiet home office space with high-speed internet. You are tech-savvy and comfortable using VOIP phone systems and cloud-based agency management softwar