Library Systems Tier II Specialist — On-Site IT Support

Texas State University

San Marcos (TX)

On-site

USD 45,000 - 48,000

Full time

10 days ago

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Benefits offered by this job

Health insurance

Paid time off

Wellness program

Training & development

Bobcat community

Tuition assistance

Pension plan

Job summary

Texas State University Libraries is seeking a Library Systems Support Specialist II to provide tier II support for library technology across Alkek Library, TechSpots, and Round Rock Campus Library. Work is on-site with occasional travel.

The role involves configuring hardware, imaging software, and mentoring junior staff in a ticketed environment, delivering strong customer service to students and staff.

Qualifications

Associate degree or equivalent combination of education and experience.
Experience configuring and installing workstations in Windows environment.
Strong problem-solving and troubleshooting skills.

Responsibilities

Provide tier II technical support to library staff and patrons.
Respond to help desk tickets, emails, and phone inquiries.
Diagnose and resolve hardware, software, and network issues.
Collaborate with IT teams to solve complex problems.
Create user guides and documentation for library systems.
Image and deploy OS/software using MDT, SCCM, and Group Policy.
Support library users in accessing digital resources and services.

Skills

Windows setup

Troubleshooting

Technical communication

Customer service

Education

Associate’s degree in IT/CS or related

Bachelor’s degree or 3+ years experience

Tools

Active Directory

Group Policy Management

SCCM

Windows Server

JAMF

Job description

The role involves configuring hardware, imaging software, and mentoring junior staff in a ticketed environment, delivering strong customer service to students and staff.

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