Library Systems Support Specialist II
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Benefits offered by this job
Job summary
Texas State University Libraries is seeking a Library Systems Support Specialist II to provide tier II support for public and staff technology across the Alkek Library, TechSpots, and Round Rock Campus Library. The role involves configuring spaces, imaging software, and mentoring junior staff in a ticketed, on-site environment.
Responsibilities include handling help desk tickets, diagnosing hardware and software issues, and collaborating with IT teams to resolve complex problems.
Qualifications
- Associate’s degree or equivalent IT education/experience.
- Experience installing/configuring Windows workstations.
- Strong problem-solving and customer service skills.
Responsibilities
- Provide first- and second-level support to library staff and patrons.
- Respond to help desk tickets, emails, and phone inquiries.
- Diagnose and resolve hardware, software, and network issues promptly.
- Collaborate with IT teams to resolve complex problems.
- Develop user guides and documentation for library systems.
Skills
Education
Tools
Job description
Texas State University Libraries is seeking a Library Systems Support Specialist II. This position provides tier II support for public and staff technology in the Alkek Library, TechSpots, and Round Rock Campus Library. This support includes physical configuration of spaces, software configuration and imaging using MDT, SCCM, Active Directory and Group Policy management, as well as day-to-day walkthroughs and troubleshooting of all relevant technology. As Tier II support, this position will work in a ticketed environment providing mentorship and guidance to junior staff and student employees. This is an on-site customer service position with an expectation of strong interpersonal communication and the customer service skills needed to enrich student experience through the use of technology.
- Provide first-level and second-level technical support to library staff and patrons.
- Respond to help desk tickets, emails, and phone inquiries related to library systems and technology.
- Diagnose and resolve hardware, software, and network issues promptly.
- Collaborate with other IT teams to ascend and resolve complex technical problems.
- Develop and update user guides, manuals, and documentation for library systems and technology.
- Image, deploy, and configure Operating Systems and software using MDT, SCCM, and Group Policy.
- Participate in cross-functional teams to improve library services and infrastructure.
- Engage with library patrons to understand their technology-related needs and concerns.
- Provide guidance and support to library users in accessing digital resources and services.
- Perform other duties as assigned.
Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
- Associate’s degree in Information Technology, Computer Science, or related field; or equivalend combination of education and experience.
- Experience configuring and installing workstations in Windows environment.
- Excellent problem-solving/troubleshooting skills.
- Proven ability to take ownership of and improve a technology service or environment.
- Ability to communicate technical information to a non-technical audience.
- Experience providing exemplary customer service.
- Bachelor’s degree in a technical field or 3+ years equivalent work experience.
- Experience providing desktop technical support in a 50+ user environment.
- Experience with Advanced Management Tools such as Active Directory, Group Policy Management, SCCM, Windows Server, and JAMF.
- Experience providing technical support in a ticketed environment.
- Experience managing or supporting a MacOS environment.
This position is an on-site role and does not offer full-time remote work options. Occasional travel to the Round Rock campus library is required.
TXST University Libraries will not sponsor or transfer visa sponsorship for this position.
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
- Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
- Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
- Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
- Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
- Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.
- Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
- Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today.
Texas State University Libraries is seeking a Library Systems Support Specialist II. This position provides tier II support for public and staff technology in the Alkek Library, TechSpots, and Round Rock Campus Library. This support includes physical configuration of spaces, software configuration and imaging using MDT, SCCM, Active Directory and Group Policy management, as well as day-to-day walkthroughs and troubleshooting of all relevant technology. As Tier II support, this position will work in a ticketed environment providing mentorship and guidance to junior staff and student employees. This is an on-site customer service position with an expectation of strong interpersonal communication and the customer service skills needed to enrich student experience through the use of technology.
- Provide first-level and second-level technical support to library staff and patrons.
- Respond to help desk tickets, emails, and phone inquiries related to library systems and technology.
- Diagnose and resolve hardware, software, and network issues promptly.
- Collaborate with other IT teams to ascend and resolve complex technical problems.
- Develop and update user guides, manuals, and documentation for library systems and technology.
- Image, deploy, and configure Operating Systems and software using MDT, SCCM, and Group Policy.
- Participate in cross-functional teams to improve library services and infrastructure.
- Engage with library patrons to understand their technology-related needs and concerns.
- Provide guidance and support to library users in accessing digital resources and services.
- Perform other duties as assigned.
Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
- Associate’s degree in Information Technology, Computer Science, or related field; or equivalend combination of education and experience.
- Experience configuring and installing workstations in Windows environment.
- Excellent problem-solving/troubleshooting skills.
- Proven ability to take ownership of and improve a technology service or environment.
- Ability to communicate technical information to a non-technical audience.
- Experience providing exemplary customer service.
- Bachelor’s degree in a technical field or 3+ years equivalent work experience.
- Experience providing desktop technical support in a 50+ user environment.
- Experience with Advanced Management Tools such as Active Directory, Group Policy Management, SCCM, Windows Server, and JAMF.
- Experience providing technical support in a ticketed environment.
- Experience managing or supporting a MacOS environment.
This position is an on-site role and does not offer full-time remote work options. Occasional travel to the Round Rock campus library is required.
TXST University Libraries will not sponsor or transfer visa sponsorship for this position.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today.
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