Library Tech & Data Specialist - Talking Books

TSABAA; Austin (TX); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Texas State Library & Archives Commission (TBP) seeks a journey-level Reader Services support specialist to provide technical guidance on library software and adaptive technology. You will assist with data audits, reporting, and special projects while ensuring exemplary patron service, under moderate supervision.

Responsibilities include troubleshooting library software, testing, and contributing to department processes.

Qualifications

• Bachelor’s degree from an accredited 4-year institution.
• Substitution: an associate degree and two years of work experience in library or customer service environment; or high school diploma or GED and four years of experience in library or customer service environment.
• Two years of experience providing service to the public.
• Experience providing technical support by telephone or email.
• Experience using a computer for word-processing, email, internet searching, and database management or data analysis in an office environment.

Responsibilities

• Provide technical guidance and support to Reader Services staff for library software, equipment, and adaptive technology.
• Research and resolve patron problems, concerns, and complaints regarding library software, equipment, and general library services.
• Assist with data collection, audits, reporting, and retention.
• Assist with library software testing and troubleshooting.
• Contribute to the creation and revision of departmental processes and procedures.
• Perform other duties and participate in special projects as assigned.
• Attend work regularly in accordance with agency leave and attendance policies.
• Comply with all applicable agency policies and procedures.

Skills

Customer service

Technical support

Data analysis

Communication

Education

Bachelor’s degree

Tools

Integrated Library System (ILS)

Job description

Texas State Library & Archives Commission (TBP) seeks a journey-level Reader Services support specialist to provide technical guidance on library software and adaptive technology. You will assist with data audits, reporting, and special projects while ensuring exemplary patron service, under moderate supervision.

Responsibilities include troubleshooting library software, testing, and contributing to department processes.