Library IT Technician — Flexible Hours & Support

Farmington-Community-Library; Farmington Hills (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid vacation

Sick time

Holidays

Dental reimbursement

Vision reimbursement

Hearing reimbursement

Life insurance

Disability insurance

Retirement plan

Health savings plan

Job summary

Farmington Community Library IT Assistant position supports daily technology operations, staff, and patrons at both library locations. Responsibilities include troubleshooting, device setup, and IT ticketing to keep systems reliable and secure.

The role is part-time (24–28 hours per week) with flexible days including nights and weekends. Strong Windows and Microsoft 365 skills, plus good communication and teamwork, are essential.

Qualifications

• High school diploma or equivalent
• Minimum one year of customer service experience
• Minimum one year demonstrated experience installing, configuring, maintaining, or troubleshooting computer hardware, software, networking equipment, printers, or audiovisual (AV) systems
• Demonstrated knowledge and experience using and troubleshooting Windows operating systems, Microsoft 365 applications, and related technologies

Responsibilities

• Provides day-to-day technical support and troubleshooting for Library computers, hardware, software, peripherals, and other technology systems
• Monitors, manages, and responds to IT support requests through the Library's IT ticketing system, documenting issues, resolutions, and follow-up actions
• Configures, maintains, and troubleshoots technology available for public use and circulation, including iPads, mobile hotspots, and other devices
• Provides technical assistance, guidance, and training to Library staff, including technology support for Library programs
• Provides on-site IT support at both Library locations, including scheduled technology assistance to patrons through the Library’s IT Help Desk
• Installs, configures, maintains, and troubleshoots Windows-based workstations and associated equipment
• Utilizes Windows administration tools and other software utilities to configure, maintain, and secure public and staff computers
• Supports established IT security practices, including software updates, device security, and identifying and reporting potential security concerns
• Assists with identifying, troubleshooting, and resolving basic network and server-related issues, escalating more complex problems as appropriate
• Assists with the administration, maintenance, and troubleshooting of the Library's building access control system and associated server
• Assists with creating, modifying, and maintaining staff user accounts, permissions, and access to Library technology systems
• Maintains inventory records of Library technology hardware, software, equipment, and circulating devices
• Assists with preparing, replacing, and retiring Library computers, devices, and other technology equipment
• Develops and maintains technical documentation, troubleshooting instructions, and procedures to support staff and patron technology needs
• Other duties as assigned

Skills

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Communication

Customer service

Teamwork

IT security

Attention to detail

Learning agility

Education

High school diploma

Job description

Farmington Community Library IT Assistant position supports daily technology operations, staff, and patrons at both library locations. Responsibilities include troubleshooting, device setup, and IT ticketing to keep systems reliable and secure.

The role is part-time (24–28 hours per week) with flexible days including nights and weekends. Strong Windows and Microsoft 365 skills, plus good communication and teamwork, are essential.