IT Assistant (Part-time, Non-exempt)

Farmington-Community-Library; Farmington Hills (MI); Presencial; USD 21.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Sick time

Holidays

Dental reimbursement

Vision reimbursement

Hearing reimbursement

Life insurance

Disability insurance

Retirement plan

Health savings plan

Descripción de la vacante

Farmington Community Library IT Assistant position supports daily technology operations, staff, and patrons at both library locations. Responsibilities include troubleshooting, device setup, and IT ticketing to keep systems reliable and secure.

The role is part-time (24–28 hours per week) with flexible days including nights and weekends. Strong Windows and Microsoft 365 skills, plus good communication and teamwork, are essential.

Formación

• High school diploma or equivalent
• Minimum one year of customer service experience
• Minimum one year demonstrated experience installing, configuring, maintaining, or troubleshooting computer hardware, software, networking equipment, printers, or audiovisual (AV) systems
• Demonstrated knowledge and experience using and troubleshooting Windows operating systems, Microsoft 365 applications, and related technologies

Responsabilidades

• Provides day-to-day technical support and troubleshooting for Library computers, hardware, software, peripherals, and other technology systems
• Monitors, manages, and responds to IT support requests through the Library's IT ticketing system, documenting issues, resolutions, and follow-up actions
• Configures, maintains, and troubleshoots technology available for public use and circulation, including iPads, mobile hotspots, and other devices
• Provides technical assistance, guidance, and training to Library staff, including technology support for Library programs
• Provides on-site IT support at both Library locations, including scheduled technology assistance to patrons through the Library’s IT Help Desk
• Installs, configures, maintains, and troubleshoots Windows-based workstations and associated equipment
• Utilizes Windows administration tools and other software utilities to configure, maintain, and secure public and staff computers
• Supports established IT security practices, including software updates, device security, and identifying and reporting potential security concerns
• Assists with identifying, troubleshooting, and resolving basic network and server-related issues, escalating more complex problems as appropriate
• Assists with the administration, maintenance, and troubleshooting of the Library's building access control system and associated server
• Assists with creating, modifying, and maintaining staff user accounts, permissions, and access to Library technology systems
• Maintains inventory records of Library technology hardware, software, equipment, and circulating devices
• Assists with preparing, replacing, and retiring Library computers, devices, and other technology equipment
• Develops and maintains technical documentation, troubleshooting instructions, and procedures to support staff and patron technology needs
• Other duties as assigned

Conocimientos

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Communication

Customer service

Teamwork

IT security

Attention to detail

Learning agility

Educación

High school diploma

Descripción del empleo

Description

The IT Assistant reports to the IT Director and works collaboratively with the IT team to support the daily operation, maintenance, and troubleshooting of the Library’s technology systems and equipment. This position provides technical support to Library staff and helps ensure reliable, secure, and effective technology services at both Library locations. The Farmington Community Library is an Equal Opportunity Employer committed to providing an inclusive and equitable workplace. We welcome applicants from all backgrounds and are committed to building a talented team that reflects the community we serve.?

Hours: 24–28 hours per week, including days, nights, and weekends on a flexible basis

Pay Rate: $18.75 per hour

Benefits: Paid vacation, sick time, and holidays; dental/vision/hearing?reimbursement; life and long-term disability insurance; employer-supported?retirement and health savings plans?

Primary Responsibilities:

• Provides day-to-day technical support and troubleshooting for Library computers, hardware, software, peripherals, and other technology systems
• Monitors, manages, and responds to IT support requests through the Library's IT ticketing system, documenting issues, resolutions, and follow-up actions
• Configures, maintains, and troubleshoots technology available for public use and circulation, including iPads, mobile hotspots, and other devices
• Provides technical assistance, guidance, and training to Library staff, including technology support for Library programs
• Provides on-site IT support at both Library locations, including scheduled technology assistance to patrons through the Library’s IT Help Desk
• Installs, configures, maintains, and troubleshoots Windows-based workstations and associated equipment
• Utilizes Windows administration tools and other software utilities to configure, maintain, and secure public and staff computers
• Supports established IT security practices, including software updates, device security, and identifying and reporting potential security concerns
• Assists with identifying, troubleshooting, and resolving basic network and server-related issues, escalating more complex problems as appropriate
• Assists with the administration, maintenance, and troubleshooting of the Library's building access control system and associated server
• Assists with creating, modifying, and maintaining staff user accounts, permissions, and access to Library technology systems
• Maintains inventory records of Library technology hardware, software, equipment, and circulating devices
• Assists with preparing, replacing, and retiring Library computers, devices, and other technology equipment
• Develops and maintains technical documentation, troubleshooting instructions, and procedures to support staff and patron technology needs
• Other duties as assigned

Requirements

Knowledge, Skills & Abilities:

• Strong technical knowledge and proficiency with Windows operating systems, Microsoft 365 applications, and common workplace technologies
• Knowledge of computer hardware, software, peripherals, and basic networking concepts
• Strong troubleshooting, critical thinking, and problem-solving skills
• Effective oral and written communication skills, including explaining technical information and instructions clearly to individuals with varying levels of technology proficiency
• Ability to work independently and collaboratively as part of a team
• Strong customer service skills and a commitment to providing responsive, patient, and professional technical support
• Ability to maintain positive, professional working relationships
• Ability to learn and adapt to new technologies, software applications, and IT practices
• Strong organizational skills, attention to detail, and ability to manage competing priorities
• Ability to understand and follow Library policies, procedures, and IT security practices
• Ability to maintain confidentiality and protect sensitive information in accordance with Library policies and applicable laws

Minimum Qualifications:

• High school diploma or equivalent
• Minimum one year of customer service experience
• Minimum one year demonstrated experience installing, configuring, maintaining, or troubleshooting computer hardware, software, networking equipment, printers, or audiovisual (AV) systems
• Demonstrated knowledge and experience using and troubleshooting Windows operating systems, Microsoft 365 applications, and related technologies

Preferred Qualifications:

• Minimum one year of demonstrated experience providing technical support in a public library, computer lab, educational institution, or similar environment

Physical Activity Requirements:

Light Work – Lifting up to 20 pounds occasionally and up to 10 pounds frequently, with occasional bending, stooping, kneeling, crouching, reaching, and working in confined or hard-to-reach spaces to install, maintain, and troubleshoot technology equipment