Level 2 IT Field Technician | On-Site & Remote Support

Compucom Staffing; Denver (CO); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking an IT Support professional to provide high-quality service across a range of devices including POS, PCs, printers, thin clients, servers, and network switches. You will triage, troubleshoot, and document resolutions while maintaining equipment and tooling readiness.

The role requires 1–2+ years IT support experience, familiarity with Windows, OSX, and Linux, and preferred A+ certification. Local work availability is assumed for on-site support.

Qualifications

• 1–2+ years IT support experience.
• Familiar with Windows, OSX, Linux operating systems.
• A+ certification highly desired.
• OEM certifications (Dell / client) are a plus.
• Apple/Mac experience preferred.
• Hardware and software support for laptops/desktops/printers.
• Imaging knowledge from network and USB sources.
• ServiceNow experience is a plus.
• Strong time management and reporting skills.

Responsibilities

• Provide exceptional customer service for IT support.
• Triaging, troubleshooting, and resolving client IT scope issues.
• Document actions, issues, resolutions, and close tickets daily.
• Gain insight into POS, PC, printers, thin clients, servers, and network switches.
• Track issues, provide notes and feedback, and monitor progress.
• Keep provided tools in good condition and ready for use.
• Complete all assigned projects and tasks.

Skills

IT support

Windows OS

OSX

Linux

A+ Certification

OEM Certifications

Apple / Mac Experience

Hardware & software support

Imaging from Network/USB

ServiceNow

Time management

Reporting

Tools

ServiceNow

Job description

CompucomStaffing is seeking an IT Support professional to provide high-quality service across a range of devices including POS, PCs, printers, thin clients, servers, and network switches. You will triage, troubleshoot, and document resolutions while maintaining equipment and tooling readiness.

The role requires 1–2+ years IT support experience, familiarity with Windows, OSX, and Linux, and preferred A+ certification. Local work availability is assumed for on-site support.