Onsite Level 2 Desktop Technician - Manchester, NH

CompuCom; Manchester (NH); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

CompucomStaffing, a division of CompuCom Systems, Inc., is seeking a Level 2 Desktop Technician to join their client team onsite in Manchester, NH. The role emphasizes end-user support and serves as the local hands and feet for IT implementations and ongoing support.

You will provide deskside and remote Windows support, diagnose hardware, software, and network issues, and coordinate with IT vendors. Requires 3–5+ years of experience and strong customer service skills.

Qualifications

• Minimum 3 to 5+ years of deskside PC support and customer service experience
• Strong troubleshooting skills involving hardware, software, and network issues
• Experience assisting with IT system implementations
• Hands-on experience with: Windows operating systems, Basic Mac support, Desktop and laptop imaging, Active Directory user and device support, ITSM/ticketing systems, MS Office 365 suite/MS Teams

Responsibilities

• Provide Level 2 deskside and remote support for Windows-based systems
• Diagnose and resolve hardware, software, and network-related issues via phone, email, and chat
• Serve as the primary point of contact for IT vendors during system implementations
• Assist with testing IT implementations, including network access, wireless connectivity, and telephony
• Coordinate and manage relationships between IT vendors and local client support teams

Skills

Deskside PC support

Customer service

IT implementations support

Windows OS

Mac support (basic)

Imaging

Active Directory

ITSM/ticketing

MS Office 365/Teams

Tools

Windows OS

Mac support

Imaging

Active Directory

ITSM

MS Office 365/Teams

Job description

CompucomStaffing, a division of CompuCom Systems, Inc., is seeking a Level 2 Desktop Technician to join their client team onsite in Manchester, NH. The role emphasizes end-user support and serves as the local hands and feet for IT implementations and ongoing support.

You will provide deskside and remote Windows support, diagnose hardware, software, and network issues, and coordinate with IT vendors. Requires 3–5+ years of experience and strong customer service skills.