Onsite IT Desk Support Specialist

CompuCom; Bedford (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

CompuCom Staffing is seeking a Level 1 Technician to join the team onsite in Bedford, MA. The role includes setting up and configuring employee workstations, docking stations, monitors, cables, and peripherals, and ensuring proper functionality before use.

You will troubleshoot basic hardware and connectivity issues, assist end users, manage cables, escalate unresolved problems, and document recurring issues for project leadership. Strong customer service and independence are essential.

Qualifications

• Experience in desktop support, field services, help desk, or technical support roles preferred.
• Experience setting up and troubleshooting desktop and laptop hardware.
• Familiarity with peripheral devices and basic troubleshooting.
• Understanding of workstation connectivity and cable management.
• Strong customer service and communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to lift and move equipment up to 25 lbs.

Responsibilities

• Set up and configure employee workstations, including docking stations, monitors, cables and peripherals.
• Verify proper functionality of workstation equipment prior to employee use.
• Troubleshoot basic hardware and connectivity issues.
• Respond to employee requests for assistance when equipment is not functioning correctly.
• Perform basic cable management and workstation organization.
• Escalate unresolved issues to appropriate support teams.
• Maintain a professional and customer-focused presence while supporting end users.
• Document and communicate recurring issues or equipment concerns to project leadership.

Skills

Desktop support

Field services

Help desk

Technical support

Hardware troubleshooting

Cable management

Customer service

Independent work

Equipment lifting

Job description

CompuCom Staffing is seeking a Level 1 Technician to join the team onsite in Bedford, MA. The role includes setting up and configuring employee workstations, docking stations, monitors, cables, and peripherals, and ensuring proper functionality before use.

You will troubleshoot basic hardware and connectivity issues, assist end users, manage cables, escalate unresolved problems, and document recurring issues for project leadership. Strong customer service and independence are essential.