Level 2 Desktop Support Analyst – Windows | Remote & Onsite

Taleo; Eden Prairie (MN); On-site; USD 40,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus

Job summary

UnitedHealth Group is seeking an Associate Technical Support Analyst to provide level 2 desktop support, troubleshooting hardware and software on desktop, laptop and tablet computers, both remotely and at walk-up locations. You will analyze issues, provide explanations, and leverage enterprise-approved AI tools to streamline workflows and drive continuous improvement.

This role requires Windows 11, networking knowledge, and customer-facing skills, with opportunities for professional growth and

Qualifications

• 3+ years of experience with PC operating systems including Windows 11.
• 3+ years of Desktop support experience.
• 3+ years of Technology Support experience.
• 2+ years of Networking Principles, TCP/IP, LAN/WAN.
• 2+ years of experience with Microsoft Office (Word, Excel, PowerPoint).
• Ability to travel to another local office (within 1–2 mile radius).

Responsibilities

• Analyze and investigate.
• Provide explanations and interpretations within area of expertise.
• Provide local and remote technical support for UnitedHealth Group's shared desktop applications.
• Use data to identify and solve problems within the area of expertise.
• Investigate non-standard requests and problems with some assistance.
• Work exclusively within a specific knowledge area.
• Prioritize and organize your own work to meet deadlines.
• Provide explanations and information to others on topics within the area of expertise.
• Leverage enterprise AI tools to streamline workflows and improve efficiency.

Skills

Windows 11

PC operating systems

Desktop support

Technology support

Networking

MS Office

Travel to local office

Education

Bachelor's degree

Microsoft Certifications

IT Certifications

Bomgar Altiris

Call center experience

Mobile device support

Mac support

Wireless networking

Ticketing systems

Remote control tools

Tools

Bomgar

Altiris

Job description

UnitedHealth Group is seeking an Associate Technical Support Analyst to provide level 2 desktop support, troubleshooting hardware and software on desktop, laptop and tablet computers, both remotely and at walk-up locations. You will analyze issues, provide explanations, and leverage enterprise-approved AI tools to streamline workflows and drive continuous improvement.

This role requires Windows 11, networking knowledge, and customer-facing skills, with opportunities for professional growth and