Level 2 Desktop Support Analyst — Tech Troubleshooter

Optum; Washington (District of Columbia); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education reimbursement

Employee Discounts

Employee Assistance Program

Employee Stock Purchase Plan

Job summary

Optum is seeking an Associate Technical Support Analyst to deliver level 2 desktop support for hardware and software across desktop, laptop, and tablet devices, both remotely and at walk-up locations. The role requires working within a defined knowledge area and providing explanations to users on complex topics.

The ideal candidate will have 3+ years in desktop and technology support, strong Windows 10/11 experience, networking basics, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 3 years of experience with PC operating systems (Windows 10/11).
• 3 years of desktop support and technology support experience.
• 2 years of networking experience (TCP/IP, LAN/WAN).
• 2 years with Microsoft Office (Word, Excel, PowerPoint).
• Must be able to travel to a nearby local office (1–2 miles).

Responsibilities

• Provide level 2 desktop support for hardware and software, remotely and on-site at walk-up locations.
• Support shared desktop applications and troubleshoot using data and facts.
• Investigate and resolve non-standard requests with some assistance from others.
• Work within a defined knowledge area and meet deadlines.
• Leverage enterprise-approved AI tools to streamline workflows and improve processes.

Skills

PC OS

Windows 10/11

Desktop support

Networking basics

Microsoft Office

Travel required

Education

High School Diploma

Bachelor's Degree

Tools

Bomgar

Altiris

Job description

Optum is seeking an Associate Technical Support Analyst to deliver level 2 desktop support for hardware and software across desktop, laptop, and tablet devices, both remotely and at walk-up locations. The role requires working within a defined knowledge area and providing explanations to users on complex topics.

The ideal candidate will have 3+ years in desktop and technology support, strong Windows 10/11 experience, networking basics, and proficiency with Microsoft Office.