Level 2/3 Help Desk Technician – Windows, AD, ITSM

Flatland Holdings Llc; Town of Texas (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Flatland Holdings Llc seeks a hands-on Help Desk Technician (Level 2/3) to support users across the organization, manage the ticketing system end-to-end, and resolve complex hardware, software, and network issues. The role entails working with Windows Server, AD, and Microsoft 365/Entra ID while providing clear communication to both technical and non-technical users.

You will travel to company locations as needed, perform Endpoint deployment and device management (Intune/MDM), and contribute to

Qualifications

• 3+ years of hands-on IT support experience across a range of users and issues.
• Experience owning or administering a ticketing/ITSM system.
• Knowledge of Windows Server, Active Directory, and Microsoft 365/Entra ID.

Responsibilities

• Serve as hands-on point of support for users in person, phone, and email.
• Own and administer the ticketing system from triage to resolution.
• Resolve hardware, software, network, and account issues; escalate as needed.
• Perform root-cause analysis and implement lasting solutions.
• Support Windows Server, AD, and Microsoft 365/Entra ID administration.

Skills

IT Support

PowerShell

Active Directory

Entra ID

Networking

ITSM

Endpoint Deployment

Education

Associates/Bachelors in IT or related field

Tools

Intune

Autopilot

MDM

Job description

Flatland Holdings Llc seeks a hands-on Help Desk Technician (Level 2/3) to support users across the organization, manage the ticketing system end-to-end, and resolve complex hardware, software, and network issues. The role entails working with Windows Server, AD, and Microsoft 365/Entra ID while providing clear communication to both technical and non-technical users.

You will travel to company locations as needed, perform Endpoint deployment and device management (Intune/MDM), and contribute to