Level 2 Desktop Support Analyst – Remote Friendly

UnitedHealth Group; Eden Prairie (MN); Hybrid; USD 40,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plans

Dental, Vision, Life/AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Stock Purchase Plan

Job summary

UnitedHealth Group seeks an Associate Technical Support Analyst to deliver level 2 desktop support, troubleshooting hardware and software on desktops, laptops, and tablets both remotely and face-to-face at walk-up locations.

The role includes analyzing issues, providing explanations, and supporting shared desktop applications while leveraging AI tools to improve workflows and drive efficiency.

Qualifications

• 3+ years of experience with PC operating systems including Windows 11.
• 3+ years of Desktop support experience
• 3+ years of Technology Support experience
• 2+ years of Networking Principles, TCP/IP, LAN/WAN
• 2+ years of Microsoft Office, troubleshooting Word/Excel/PowerPoint
• Ability to travel to another local office (within 1-2 mile radius)

Responsibilities

• Analyze and investigate
• Provide explanations and interpretations within area of expertise
• Provide local and remote technical support for United Health Groups shared desktop applications
• Use pertinent data and facts to identify and solve a range of problems within the area of expertise
• Investigate non-standard requests and problems, with some assistance from others
• Work exclusively within a specific knowledge area
• Prioritize and organize your own work to meet deadlines
• Provide explanations and information to others on topics within the area of expertise.
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

Skills

Windows 11

Desktop support

Networking (TCP/IP, LAN/WAN)

MS Office

Travel

Education

Bachelor's degree or higher

Tools

Bomgar

Altiris

Remote tools

Ticketing systems

Job description

UnitedHealth Group seeks an Associate Technical Support Analyst to deliver level 2 desktop support, troubleshooting hardware and software on desktops, laptops, and tablets both remotely and face-to-face at walk-up locations.

The role includes analyzing issues, providing explanations, and supporting shared desktop applications while leveraging AI tools to improve workflows and drive efficiency.