Desktop Support Specialist (Level 1) - Remote/Onsite

Ampcus Inc; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology consulting firm located in Washington, DC is seeking a highly motivated individual for the role of Technical Desktop Assistance. This position involves providing level 1 technical support to end-users and assisting remote users with multiple IT challenges. Candidates should possess advanced computer skills and relevant expertise in Microsoft products. The role requires excellent communication abilities and a customer service-focused approach. An inclusive work environment is fostered, as we are an Equal Opportunity Employer.

Qualifications

• 6+ years of advanced computer expertise required.
• 6+ years of experience with Microsoft Office Application Suite.
• Experience with OS X, iOS, and Android is required.

Responsibilities

• Provide level 1 technical assistance to end-users.
• Conduct IT training and orientation for new hires.
• Troubleshoot advanced network issues.

Skills

Advanced computer expertise

Microsoft Office Application Suite

Microsoft Windows

OSX / iOS / Android

Customer service experience

Remote PC Management

Networking Technologies

Tools

Ticketing Systems

Ghost

Job description

A technology consulting firm located in Washington, DC is seeking a highly motivated individual for the role of Technical Desktop Assistance. This position involves providing level 1 technical support to end-users and assisting remote users with multiple IT challenges. Candidates should possess advanced computer skills and relevant expertise in Microsoft products. The role requires excellent communication abilities and a customer service-focused approach. An inclusive work environment is fostered, as we are an Equal Opportunity Employer.