IT Support Analyst II — Desktop & Remote Tech Expert

Acara Solutions, Inc.; Buffalo (NY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Disability insurance

Life insurance

Vision insurance

401(k)

Job summary

Aleron Group, a global workforce and business solutions company, is seeking a Technical Support Analyst II to provide hardware and software support for internal staff and external customers.

The role covers desktop and remote support, 1st and 2nd line help desk, installations, workstation deployment, virus monitoring, backups, and documentation, with some travel to remote sites; after hours on-call rotation may be required.

Qualifications

• Bachelor's degree in Computer Science or 4 years in technical support.
• 3 years of experience in a help desk/IT environment.
• 1 year of experience in computer project management and configurations.
• 1 year of proficiency in Windows, Office 365, TCP/IP and related tech.
• Must lift and move up to 50 pounds regularly and have a valid driver's license.

Responsibilities

• Desktop support - desk side and remote phone support.
• Provide 1st and 2nd level help desk support for end users and application support.
• Assists with installations and workstation deployment.
• Updates all workstations that are connected to the network.
• Install, configure, and troubleshoot hardware, software issues and rebuilds workstations.
• Monitor for viruses for operating system and network device updates.
• Monitor backup procedures and data restores when required.
• Support multiple branches throughout the Company.
• Some travel to remote offices or external customer sites as needed.
• Provide detailed and comprehensive documentation in a problem-tracking database and to ensure proper escalation of incidents.
• Use remote access tools to perform diagnostics on users’ PC.

Skills

Analytical thinking

Verbal communication

Interpersonal skills

Detail oriented

Organizational skills

Education

Bachelor's degree in Computer Science

Tools

Windows OS

Office 365

TCP/IP

Printers

Job description

Aleron Group, a global workforce and business solutions company, is seeking a Technical Support Analyst II to provide hardware and software support for internal staff and external customers.

The role covers desktop and remote support, 1st and 2nd line help desk, installations, workstation deployment, virus monitoring, backups, and documentation, with some travel to remote sites; after hours on-call rotation may be required.