Level 2 Desktop Support Engineer — Windows & Teams

Trinity Life Sciences; New York (NY); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Annual discretionary performance bonus

Job summary

A leading life sciences firm in New York is seeking a Desktop Support Specialist to provide exceptional support for hardware and software issues. This role demands strong troubleshooting skills and a customer-focused mindset. Responsibilities include supporting Microsoft Teams, maintaining asset tracking, and collaborating with IT teams to resolve complex issues. The ideal candidate has a Bachelor's degree in Computer Science, 3-5 years of experience, and excellent communication abilities. This position offers a salary range starting at $65,000 plus an annual performance bonus.

Qualifications

• 3-5 years of hands-on experience in helpdesk, desktop support or call center support within a professional environment.
• Strong verbal and written communication skills.
• Ability to work collaboratively and manage multiple priorities.

Responsibilities

• Provide friendly, customer‑focused level 2 support.
• Identify, analyze, and diagnose technical issues.
• Escalate unresolved support requests to appropriate technicians.
• Maintain accurate tracking of hardware and software assets.
• Monitor Service Desk ticket queues for timely response.
• Develop and complete small IT projects.
• Support Microsoft Teams conference rooms.
• Apply and support Windows security baselines.
• Collaborate with IT teams to resolve complex issues.
• Identify recurring support issues and recommend improvements.

Skills

Desktop and laptop hardware; workstation accessories

Strong remote troubleshooting skills

Windows 11

Antivirus management

O365 administration and troubleshooting

iOS & Android device support

Basic network knowledge

Printer troubleshooting

Active Directory fundamentals and basic administration

Remote support tools (e.g., Bomgar, TeamViewer)

Education

Bachelor’s degree in Computer Science

Tools

ITSM/ITIL-based ticketing systems

Job description

A leading life sciences firm in New York is seeking a Desktop Support Specialist to provide exceptional support for hardware and software issues. This role demands strong troubleshooting skills and a customer-focused mindset. Responsibilities include supporting Microsoft Teams, maintaining asset tracking, and collaborating with IT teams to resolve complex issues. The ideal candidate has a Bachelor's degree in Computer Science, 3-5 years of experience, and excellent communication abilities. This position offers a salary range starting at $65,000 plus an annual performance bonus.