Associate Tech Support Analyst

Optum; Washington (District of Columbia); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education reimbursement

Employee Discounts

Employee Assistance Program

Employee Stock Purchase Plan

Job summary

Optum is seeking an Associate Technical Support Analyst to deliver level 2 desktop support for hardware and software across desktop, laptop, and tablet devices, both remotely and at walk-up locations. The role requires working within a defined knowledge area and providing explanations to users on complex topics.

The ideal candidate will have 3+ years in desktop and technology support, strong Windows 10/11 experience, networking basics, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 3 years of experience with PC operating systems (Windows 10/11).
• 3 years of desktop support and technology support experience.
• 2 years of networking experience (TCP/IP, LAN/WAN).
• 2 years with Microsoft Office (Word, Excel, PowerPoint).
• Must be able to travel to a nearby local office (1–2 miles).

Responsibilities

• Provide level 2 desktop support for hardware and software, remotely and on-site at walk-up locations.
• Support shared desktop applications and troubleshoot using data and facts.
• Investigate and resolve non-standard requests with some assistance from others.
• Work within a defined knowledge area and meet deadlines.
• Leverage enterprise-approved AI tools to streamline workflows and improve processes.

Skills

PC OS

Windows 10/11

Desktop support

Networking basics

Microsoft Office

Travel required

Education

High School Diploma

Bachelor's Degree

Tools

Bomgar

Altiris

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doingyour life’s best work. (sm)

As anAssociate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face‑to‑face at our walk‑up locations.

Primary Responsibilities:

• Analyze and investigate
• Provide explanations and interpretations within area of expertise
• Provide local and remote technical support for United Health Groups shared desktop applications
• Use pertinent data and facts to identify and solve a range of problems within the area of expertise
• Investigate non‑standard requests and problems, with some assistance from others
• Work exclusively within a specific knowledge area
• Prioritize and organize your own work to meet deadlines
• Provide explanations and information to others on topics within the area of expertise.
• Leverage enterprise‑approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3 years of experience with PC operating systems including Windows 10 & 11
• 3 years of Desktop support experience
• 3 years of Technology Support experience
• 2 years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
• 2 years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint
• Ability to travel to another local office (within 1-2-mile radius) as needed

Preferred Qualifications:

• Bachelor’s Degree (or higher)
• Microsoft Certifications
• Information Technology Certifications (CompTIA A or Network )
• Experience using Bomgar and Altiris
• Experience in a Call Center or Customer Service role
• Mobile device support experience (Android and IOS)
• MAC support experience (iPad and iPhone)
• Wireless networking experience
• Experience with service ticketing / tracking systems
• Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)

Soft Skills:

• Written/verbal communication skills
• Enjoy challenging troubleshooting situations and pay attention to details
• Highly motivated individual with excellent consumer-facing skill – sets
• Must be a self‑starter and able to work independently while being part of a decentralized team

Physical Requirements and Work Environment:

• Ability to lift to 30 lbs.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug – free workplace. Candidates are required to pass a drug test before beginning employment.