Level 1 IT Help Desk Technician - Remote After Training

Swoon; Louisiana (MO); Hybrid; USD 27,552; Part time

Job summary

A staffing agency is seeking an IT Help Desk Technician to provide support for U.S.-based restaurant locations. The position requires handling inbound calls and resolving technical issues. Candidates should have a high school diploma and some relevant experience, along with basic computer skills. There is flexibility in scheduling, and training will be onsite for a short period before transitioning to remote work. This contract role focuses on delivering excellent customer service.

Qualifications

• High school diploma required.
• 1 to 2 years of IT support or help desk experience preferred.
• Ability to type 30 words per minute.

Responsibilities

• Handle Level 1 inbound calls, chats, incidents, and alerts.
• Accurately log all interactions in the incident management system.
• Resolve approximately 70% of issues on first contact.

Skills

Beginner troubleshooting and problem-solving skills

Basic understanding of computer concepts

Beginner written and verbal communication skills

Flexible schedule availability

Education

High school diploma

Some college or equivalent experience

Tools

ServiceNow

Point of Sale (POS) systems

Linux

Job description

A staffing agency is seeking an IT Help Desk Technician to provide support for U.S.-based restaurant locations. The position requires handling inbound calls and resolving technical issues. Candidates should have a high school diploma and some relevant experience, along with basic computer skills. There is flexibility in scheduling, and training will be onsite for a short period before transitioning to remote work. This contract role focuses on delivering excellent customer service.