Help Desk Technician — Remote & Onsite Support

EDG; Metairie (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services company located in Metairie, Louisiana is seeking a Help Desk Technician. The role involves assisting with the installation and maintenance of servers and systems, providing end-user support, troubleshooting technical issues, and configuring equipment for new hires. The ideal candidate will have a minimum of three years of relevant experience, a high school diploma or equivalent, and good technical skills. This position may require occasional travel and interaction with team members and clients.

Qualifications

• Minimum of three (3) years of experience as a help desk technician or IT customer support role required.
• Good understanding of computer systems, mobile devices, and other tech products.

Responsibilities

• Provide end-user support and resolve technical issues.
• Set up new hires with equipment and appropriate system access.
• Troubleshoot issues with printers, computers, and servers.
• Assist with business software application maintenance.

Skills

Customer-oriented

Tech savvy

Ability to diagnose and resolve basic technical issues

Proficiency in English

Education

High School diploma or equivalent

Associates’ Degree or CompTIA Certificates

Job description

A technology services company located in Metairie, Louisiana is seeking a Help Desk Technician. The role involves assisting with the installation and maintenance of servers and systems, providing end-user support, troubleshooting technical issues, and configuring equipment for new hires. The ideal candidate will have a minimum of three years of relevant experience, a high school diploma or equivalent, and good technical skills. This position may require occasional travel and interaction with team members and clients.