IT Help Desk Representative

ManpowerGroup Global, Inc.; Town of Norway, Louisville (WI, KY); Hybrid; USD 27,552 - 30,307; Full time

Benefits offered by this job

Onsite training in Louisville, KY

Work remotely after training

Supportive team environment

Opportunity to develop technical skills

Job summary

ManpowerGroup Global, Inc. is seeking an IT Help Desk to join the Customer Support Department, providing technical assistance to restaurant managers and team members. The role offers initial onsite training in Louisville, KY, followed by remote work opportunities. The ideal candidate should possess strong communication skills and technical aptitude, with a pay range of $20-$22 per hour.

This position spans 6 months and involves troubleshooting technical issues, documenting incidents, and collaborating with team members in a supportive environment.

Qualifications

• Previous call center or help desk experience preferred.
• Basic understanding of computer concepts and operating systems.
• Ability to work flexible hours, including weekends.

Responsibilities

• Provide first-level support and troubleshooting for restaurant managers and team members.
• Document incidents and resolutions accurately in the incident management system.
• Assist with hardware, software, and operational issues related to restaurant technology systems.

Skills

Communication skills

Technical aptitude

Organizational skills

Ability to type 40 words/min

Job description

Our client, Information Technology support services provider, is seeking an IT Help Desk to join their team. As an IT Help Desk, you will be part of the Customer Support Department supporting restaurant managers and team members. The ideal candidate will have excellent communication skills, a proactive attitude, and technical aptitude which will align successfully in the organization.

Job Title

IT Help Desk

Location

REMOTE, Louisville, KY. Must be local as training will be on site in Louisville for first 4 weeks, then moving to remote.

Pay Range and Duration

Pay Range: $20/hr - $22/hr (Depends on Experience)

Duration: 6 Months Contract

What’s the Job?

• Provide first-level support and troubleshooting for restaurant managers and team members via calls and chats.
• Document incidents and resolutions accurately in the incident management system.
• Assist with hardware, software, and operational issues related to restaurant technology systems.
• Maintain a basic understanding of restaurant operational procedures and proprietary programs.
• Collaborate with team members to resolve complex technical issues efficiently.

What’s Needed?

• Previous call center or help desk experience preferred.
• Basic understanding of computer concepts and operating systems.
• Strong organizational and communication skills.
• Ability to type at least 40 words per minute.
• Ability to work flexible hours, including weekends, with at least one weekend day required.

What's in it for me?

• Initial onsite training for four weeks in Louisville, KY.
• Opportunity to work remotely after training with provided equipment.
• Supportive team environment focused on customer service excellence.
• Potential to develop technical skills and gain valuable experience in a dynamic industry.
• Work in a diverse and inclusive environment that values your contributions.