Entry-Level IT Help Desk (Remote)

Kano Consultants Inc.; Pleasanton (CA); Hybrid; USD 27,552 - 41,328; Part time

Job summary

A consulting firm in California is seeking an Entry-Level Help Desk Associate. This position is ideal for recent graduates or undergraduates looking to gain experience. The role involves providing technical support, troubleshooting issues, and maintaining workstation setups. The ideal candidate has strong communication skills, problem-solving abilities, and a basic knowledge of IT security principles. The position is part-time with the potential to transition into full-time.

Qualifications

• Bachelor's degree in computer science, IT, or related field is desired but not required.
• Strong knowledge of IT security principles and best practices.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to troubleshoot common technical problems.
• Self-learner with ability to work in an agile and cross-functional environment.
• Strong interpersonal skills with ability to positively work with others.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document and log all support interactions in the ticketing system.
• Assist in setting up and maintaining workstations, laptops, and other equipment.
• Stay updated on company systems, policies and procedures.

Skills

IT security principles

Verbal communication

Written communication

Problem-solving

Interpersonal skills

Technical troubleshooting

Self-learning

Education

Bachelor’s degree in computer science or related field

Job description

A consulting firm in California is seeking an Entry-Level Help Desk Associate. This position is ideal for recent graduates or undergraduates looking to gain experience. The role involves providing technical support, troubleshooting issues, and maintaining workstation setups. The ideal candidate has strong communication skills, problem-solving abilities, and a basic knowledge of IT security principles. The position is part-time with the potential to transition into full-time.