Legal Records & Operations Specialist

Global Business Transformation Solutions, LLC (GBTS); Washington (District of Columbia); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a detailed and client-focused Senior Service Specialist to deliver high-level administrative and operational support across client environments. You will handle mail, print, hospitality, facilities, and reception tasks, ensuring smooth day-to-day operations and outstanding service delivery.

As a key on-site resource, you will manage workflow coordination, maintain cleanliness and readiness of spaces, and uphold client standards while building strong relationships

Qualifications

• Experience: 2–4 years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments.
• Experience supporting corporate, legal, professional services, or high‑volume client environments preferred.
• Prior experience handling mail services, print/copy operations, reception, or facilities support is highly desirable.

Responsibilities

• Administrative & Operational Support Services: Provide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions.
• Process copy, print, and scan requests accurately and efficiently in accordance with client instructions and quality standards.
• Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures.
• Maintain organization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces.
• Reception & Client Service: Serve as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately. Deliver exceptional customer service while responding to client requests, questions, and operational support needs. Handle client concerns and service‑related issues professionally, escalating matters as necessary to ensure timely resolution and client satisfaction.

Skills

Customer service

Organizational skills

Multitasking

Independence

Communication skills

MS Office

Problem solving

Confidentiality

Adaptability

Team player

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Opensity Solutions is seeking a detailed and client-focused Senior Service Specialist to deliver high-level administrative and operational support across client environments. You will handle mail, print, hospitality, facilities, and reception tasks, ensuring smooth day-to-day operations and outstanding service delivery.

As a key on-site resource, you will manage workflow coordination, maintain cleanliness and readiness of spaces, and uphold client standards while building strong relationships