Legal Records & Office Operations Lead

K2 Services; Washington (District of Columbia); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Job summary

Opensity Solutions in Washington, DC seeks a Senior Service Specialist to deliver high-level administrative and operational support across client environments, handling mail, copy, print, hospitality, facilities, reception, and office support operations on-site.

You will serve as an on-site resource, manage workflow coordination, maintain client standards, and ensure timely resolution of service requests while upholding confidentiality and professionalism.

Qualifications

• 2–4 years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments.
• Experience supporting corporate, legal, professional services, or high-volume client environments preferred.
• Prior experience handling mail services, print/copy operations, reception, or facilities support is highly desirable.

Responsibilities

• Provide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions.
• Process copy, print, and scan requests accurately and efficiently in accordance with client instructions and quality standards.
• Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures.
• Maintain organization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces.
• Serve as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately.
• Deliver exceptional customer service while responding to client requests, questions, and operational support needs.
• Handle client concerns and service-related issues professionally, escalating matters as necessary to ensure timely resolution and client satisfaction.

Skills

Customer service

Organization

Communication

Microsoft Office

Problem solving

Confidentiality

Teamwork

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Opensity Solutions in Washington, DC seeks a Senior Service Specialist to deliver high-level administrative and operational support across client environments, handling mail, copy, print, hospitality, facilities, reception, and office support operations on-site.

You will serve as an on-site resource, manage workflow coordination, maintain client standards, and ensure timely resolution of service requests while upholding confidentiality and professionalism.