Senior Service Specialist - Client Ops & Mail

Opensity Solutions; Washington (District of Columbia); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a customer-focused Lead Service Specialist to support legal operations, document production, mail services, and client support in a fast-paced law firm environment. The role demands proactive organization, reliability, and a commitment to service excellence.

You will lead by example, ensuring consistent execution of best practices, managing competing priorities, and delivering exceptional client experiences in a professional setting.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of professional office services or related experience.
• Customer-facing experience and strong service mindset.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Mail Services: sort, meter, distribute, and track mail and accountable packages; ensure timely delivery.
• Copy, Print & Production: complete requests accurately and with quality control; operate equipment.
• Reception & Client Interaction: answer calls, greet visitors, and represent the client professionally.
• Hospitality Services: coordinate setup of conference rooms and spaces; manage supplies.
• Facilities & Office Support: assist with moves, signage, and workplace upkeep.

Skills

Customer service

Communication

multitasking

Education

High School Diploma

Tools

Microsoft Office

Copy/Print equipment

Job description

Opensity Solutions is seeking a customer-focused Lead Service Specialist to support legal operations, document production, mail services, and client support in a fast-paced law firm environment. The role demands proactive organization, reliability, and a commitment to service excellence.

You will lead by example, ensuring consistent execution of best practices, managing competing priorities, and delivering exceptional client experiences in a professional setting.