Legal Receptionist / Intake Specialist

Hinojosa Law, PLLC; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Hinojosa Law, PLLC in Houston is seeking a Legal Receptionist / Intake Specialist to join our growing team. Must be fluent in English and Spanish to serve a diverse client base and provide top-notch administrative support.

The role involves greeting clients, answering calls, onboarding new matters, managing client data, and coordinating with attorneys. Experience in a law office is preferred but not required. This position is on-site in Houston with standard office hours.

Qualifications

• Fluent in Spanish and English required.
• Strong written, proofreading, and verbal communication skills.
• Excellent customer service are essential.
• Discretion with confidential information is required.
• Ability to prioritize tasks and work independently.
• High attention to detail and organizational skills.
• Professional image and punctuality are important.

Responsibilities

• Meet, greet, and screen new potential clients.
• Answer and route incoming calls on a multi-line system and take messages.
• Perform clerical duties such as filing, copying, emailing.
• Maintain neat lobby and conference rooms.
• Monitor reception area for access control.
• Provide interpreting and translating services for Spanish-speaking clients.
• Onboard new clients and enter information into the firm’s system.
• Enter and set up client information into the database.
• Follow up with potential clients and gather documents.
• Email management with new intakes for case assignment.
• Assist in updating firm spreadsheets as cases are signed.
• Draft and send drop notices, letters of representation.
• Gather incident and police reports for case evaluation.
• Perform other duties as assigned.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Attention to detail

Time management

Professional image

Independent worker

Education

High school diploma

Bachelor's degree preferred

Tools

Google Workspace

Data entry

Google Docs

Google Sheets

Job description

Plaintiff's personal injury litigation firm is seeking a Legal Receptionist / Intake Specialist to become a part of our growing team. Fluent in both English and Spanish is required. Experience in a law office setting is preferred, but not required.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Responsibilities / Duties:

• Meet, greet, and screen new potential clients over the phone or in person
• Answer and route incoming calls on a multi-line telephone system and take detailed messages as needed.
• Perform clerical duties such as filing, copying, faxing, emailing, etc.
• Ensure neatness of lobby and conference room areas.
• Monitor reception area so that non-employees are not permitted into the office without being identified.
• Provide interpreting and translating services (both verbal conversation and reading and translating written documents) for Spanish-speaking clients.
• Onboard new clients by gathering, processing, and managing information through the firm's system
• Enter and set up new client information into the firm's database
• Make follow up calls to potential new clients and gather missing documents
• Regularly email management with new intakes for case assignment
• Assist in updating the firm's spreadsheets as cases are signed up
• Draft and send out drop notices, letters of protection, and letters of representation
• Gather incident reports and police reports for case evaluation
• Perform other duties as assigned

Requirements

• Fluent in Spanish and English
• Strong written, proofing, and verbal communication skills required
• Excellent customer service skills
• Compassionate and able to handle sensitive and confidential information
• Ability to prioritize tasks, manage time properly, and work independently
• High attention to detail and organizational skills
• Due to constant client contact, must be customer-service oriented and present a professional image
• Ability to thrive in a fast-paced, dynamic environmentMust be on time to work, dependable and reliable

Preferred Skills

• High school diploma or equivalent, Bachelor's degree preferred
• Familiarity with Google Workspace tools such as Google Docs and Google Sheets
• Proficient in data entry