Legal Receptionist Intake Specialist

Hinojosa Law; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

A plaintiff's personal injury litigation firm is looking for a Legal Receptionist / Intake Specialist to join their growing team. The ideal candidate must be fluent in both English and Spanish and possess excellent customer service skills. Responsibilities include greeting clients, answering phones, managing client information, and providing translating services. A high school diploma is required, and familiarity with Google Workspace is preferred. This role offers benefits including 401(k) and health insurance.

Qualifications

• Fluent in both English and Spanish is required.
• Strong written, proofing, and verbal communication skills required.
• Excellent customer service skills, able to handle sensitive information.

Responsibilities

• Meet and greet new potential clients over the phone or in person.
• Answer and route incoming calls and take detailed messages.
• Perform clerical duties such as filing, copying, and emailing.
• Provide interpreting and translating services for Spanish-speaking clients.
• Onboard new clients by gathering and managing information.

Skills

Bilingual (English and Spanish)

Customer service skills

Attention to detail

Strong communication skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Google Workspace tools

Job description

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Plaintiff's personal injury litigation firm is seeking a Legal Receptionist / Intake Specialist to become a part of our growing team. Fluent in both English and Spanish is required. Experience in a law office setting is preferred, but not required.

Responsibilities / Duties

• Meet, greet, and screen new potential clients over the phone or in person
• Answer and route incoming calls on a multi-line telephone system and take detailed messages as needed
• Perform clerical duties such as filing, copying, faxing, emailing, etc
• Ensure neatness of lobby and conference room areas
• Monitor reception area so that non-employees are not permitted into the office without being identified
• Provide interpreting and translating services (both verbal conversation and reading and translating written documents) for Spanish-speaking clients
• Onboard new clients by gathering, processing, and managing information through the firm’s system
• Enter and set up new client information into the firm’s database
• Make follow up calls to potential new clients and gather missing documents
• Regularly email management with new intakes for case assignment
• Assist in updating the firm’s spreadsheets as cases are signed up
• Draft and send out drop notices, letters of protection, and letters of representation
• Gather incident reports and police reports for case evaluation
• Perform other duties as assigned

Requirements

• Fluent in Spanish and English
• Strong written, proofing, and verbal communication skills required
• Excellent customer service skills
• Compassionate and able to handle sensitive and confidential information
• Ability to prioritize tasks, manage time properly, and work independently
• High attention to detail and organizational skills
• Due to constant client contact, must be customer-service oriented and present a professional image
• Ability to thrive in a fast-paced, dynamic environment
• Must be on time to work, dependable and reliable

Preferred Skills

• High school diploma or equivalent, Bachelor’s degree preferred
• Familiarity with Google Workspace tools such as Google Docs and Google Sheets
• Proficient in data entry